Payment Methods
Phoenix Toys gladly accepts Credit Cards and Debit Cards including Visa, Mastercard, American Express, and Discover,
as well as PayPal, BitCoin, Amazon Payments, and Personal Checks and Company Checks as payment for all purchases.
(We also accept purchase orders from Educational Institutions and Religious Organizations).
- For Purchases Made with Credit Cards and Debit Cards:
We do NOT charge your credit or debit card until your order actually SHIPS.
At the time you place your order, we get an authorization from your bank which tells us it's OK to continue with your
transaction. This authorization only places a "hold" on your credit card for the amount of your purchase.
When we actually compete your order (pack it, notify you it is shipping and deliver it to the carrier (USPS)), we
perform a settlement which lets your bank know that the transaction is complete and automatically requests
that payment be sent to us.
Breathe easy, know that Phoenix Toys will NEVER charge your card and take your money until your order has shipped! (except in the cases of special order items and personalized items)
- For Purchases Made Using PayPal BitCoin, and Amazon Payments:
Your PayPal, Bitcoin, or Amazon account will be charged at the time of order. If we are unable to ship you order within 29 days, your account will be
refunded in full and when we are able to ship your order, we will contact you to make payment arrangements.
For more information about credit card, debit card, PayPal, Bitcoin, and Payments by Amazon transactions,
please see Understanding Payment Transactions
Please make sure to select a shipping address from from your PayPal or Amazon account that matches the shipping address you entered in your shopping cart.
Note: If these addresses do not match, or if the address is not a verified PayPal or Amazon address, we may contact you to confirm your order details.
- For Layaway Purchases:
Phoenix Toys offers an exclusive, FREE LAYAWAY for purchases over $75.00. Take up to ten (10) weeks to pay with No Interest, No Fees!
Please visit our Layaway Information page, or give us a call at 516.665.2730 so we can help you start your Layaway today
- For Purchases Made with Personal Checks or Business Checks:
Our staff is happy to assist you with your purchase-by-check. Please give us a call at 516.665.2730 so we can complete your
order with you, or you may add the items you wish to purchase to your shopping cart, applying any eligible coupons you may have,
and calculating your Order Total. Once you know your Order Total, print the page and mail it to us along with your check in the amount
of the Order Total made payable to: Phoenix Toys, LLC and mail it to:
Phoenix Toys, LLC
P.O. Box 550
Baldwin, NY 11510
Please Note:
Credit Card Processing is completed by Phoenix Toys, LLC Please be aware the Phoenix Toys, LLC is
the name of the company that will appear on your credit card statement with reference to this order. Questions? Please contact
Phoenix Toys, LLC or call 516.665.2730. Thank you!
Secure Site | SSL - Comodo
If you choose to keep your credit card information on file with us to make your next purchase easier and faster, rest assured that
this information is held SECURELY. It is stored electronically using the strongest, 256-bit encryption available, provided by Comodo.
No human has access to or ever sees your confidential credit card information, and our systems are protected from intrusion
by the strongest security methods available.
Your information is safe with us.
Customer Service
If you have ANY questions about how your credit card is handled, please send e-mail to:
DouglasToys@PhoenixToysOnline.com,
or you may call us at 516.665.2730.
Customer Service hours are Monday through Friday 9:00am to 5:00pm EST.
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